In addition we have implemented:

Security Tips

  • Never share your device, especially with someone you do not know
  • Never store your passwords in un-secure apps
  • Always be sure to log-off from the mobile application when you are not using it
  • If you have lost your mobile device, be sure to change your San Francisco FCU password as soon as possible
  • Only install applications from Google Play or the Apple App Store, and only select applications from trusted sources.
  • Be sure you regularly update your device operating system as well as check the App Store for updates to your installed apps.
  • Add your Visa debit or credit card into mobile payment apps that use tokenization – like Apple Pay®, Android Pay™ or Samsung Pay™. Every time you pay using the mobile payment app instead of using your physical card, you help to shield your card number from fraud.
  • Avoid unusual-looking ATMs
  • When using an ATM, stand directly in front of the ATM and cover your hand when you type in your PIN
  • If you notice that the card slot, pin pad, or any part of the ATM seems have been tampered with or altered, do not use the ATM
  • Notify San Francisco FCU if your card has been captured and not returned – enter the branch or call our Service Center at 415.775.5377

Verified By VISA® Secure purchases by registering your card with merchants who use this service.

For lost/stolen cards please see below for phone numbers:

SFCU Visa Credit CardSFFCU Visa Debt Card
During Business Hours415.775.5377 415.775.5377
After Business Hours415.775.5377 – Option 5 or 800.682.6075 415.775.5377 – Option 6 or 888.241.2510
Outside of U.S.206.352.4950 (collect)909.941.1398 (collect)

According to the Federal Trade Commission’s Web site, identity theft is defined as “The act of stealing your good name to commit fraud.” Identity theft occurs when someone uses your personal information such as your name, Social Security number, credit card number or other identifying information, without your permission to commit fraud or other crimes.

Take the time to review the below points to avoid becoming a victim:

  • Guard your personal information
  • Check your financial statements for any unauthorized charges
  • 检查你的信用报告每年至少一次
  • Shred documents that contain your personal information before throwing them away
  • Sign up for Paperless Statements – try not leaving mail sitting in your postal mailbox
  • Protect your electronic devices by using secure sites and making passwords hard to guess
  • Only carry the credit cards and documents that you really need, try not to carry pin numbers, passwords, Passport or Social Security card in your wallet or purse.
  • Keep personal and sensitive information (bank statements, log-in for online banking accounts, debit card PIN numbers or paper checks) away from where others, including your family members, friends, and neighbors could see it.
  • Retrieve your postal mail promptly.
  • Do not respond to emails requesting personal information. San Francisco FCU will never send you an e-mail asking you to verify or send personal information in reply.
  • Before you dispose of a computer or mobile device, be sure to delete any personal information
  • Always ask employers, creditors and businesses how they will use and secure your personal information
  • Always cancel & destroy old/unused credit cards

If you find yourself a victim of identity theft, immediately take the following actions:

  • File a police report. Get a copy of the report to submit to your creditors and others that may require proof of the crime.
  • Contact the fraud departments of each of the three major credit-reporting agencies listed below. Request that they place a “fraud alert” on your file and that no new credit be granted without your approval.
  • File your complaint with the Federal Trade Commission (FTC). The FTC maintains a database of identity theft cases used by law enforcement agencies for investigations. Link to file a complaint: website
  • Contact San Francisco FCU’s Service Center at 415.775.5377 to close your defrauded accounts and open new accounts.

Three Major Credit Reporting Agencies:

Equifax website
To order your report, call:
To report fraud, call:
P.O. Box 740241
Atlanta, GA 30374-0241

Experian website
To order your report, call: 888-EXPERIAN (397-3742)
To report fraud, call: 888-EXPERIAN (397-3742)
P.O. Box 9532
Allen TX 75013

TransUnion website
To order your report, call:
To report fraud, call:
P.O. Box 6790
Fullerton, CA 92834-6790

For more information about identity theft visit:

We recommend you request and check your credit report once a year. To obtain a copy of your free credit report, visit the Web site at website or call 877.322.8228.

Feel free to also visit these links to the sites of the three major credit reporting agencies:

Equifax website

Experian website

Trans Union website

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